These terms apply to text messages (SMS/MMS) sent by Sigma Appliances to our service customers.
Last updated: August 1, 2026
Program description
Sigma Appliances sends text messages to customers about their own appliance repair job. Messages are transactional only:
- confirming, rescheduling or reminding you of your appointment window
- letting you know the technician is on the way
- notifying you when a part has been ordered or has arrived
- status updates on your repair, such as waiting on a part or an estimate being ready
- answering your questions about the job, including warranty questions on a repair we performed
We do not send marketing or promotional text messages.
How you sign up
There are two ways to agree to receive text messages from us. Both are optional, and agreeing is never a condition of getting service.
On our website. When you request a repair through the form at sigmappliances.com, there is a checkbox above the send button. It is not checked by default, and the form works whether or not you check it. It reads:
“Receive text messages about my appointment. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.”
By phone or in person. If you call us at (949) 997-3900 to request a repair, or a technician schedules a follow-up visit at your home, we ask your permission out loud, in these words:
“Is this a good mobile number to text you about your repair? Sigma Appliances will text you about your appointment — your arrival window, when your ordered part comes in, and questions about your job. Message frequency varies. Message and data rates may apply. Reply STOP any time to opt out, or HELP for help. Our SMS terms are at sigmappliances.com/sms-terms and our privacy policy is at sigmappliances.com/privacy-policy.”
We text only customers who agreed, and only about their own open service job. If you decline, we mark your job call-only and never text that number. Your agreement is recorded on your job record with the date and the number. We never text a number we did not receive from you directly, and we never buy or import phone lists.
Message frequency
Message frequency varies and depends on your service job — typically a few messages around the time of your appointment.
Cost
Message and data rates may apply. Sigma Appliances does not charge for these messages; any charges come from your mobile carrier under your own plan.
How to opt out
Reply STOP to any message to stop receiving text messages from us. You will receive one confirmation message and no further texts. Opting out of text messages does not cancel your repair appointment — we will contact you by phone instead.
How to get help
Reply HELP to any message, call us at (949) 997-3900, or email info@sigmappliances.com.
Supported carriers
Carriers are not liable for delayed or undelivered messages.
Privacy
We do not share, sell, or rent mobile phone numbers or SMS consent to any third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.
Contact us
Sigma Appliances
Phone: (949) 997-3900
Email: info@sigmappliances.com