Sigma Appliances («we», «us») provides appliance repair services in Orange County, California. This policy explains what personal information we collect, how we use it, and how we protect it.
Last updated: August 1, 2026
Information we collect
We collect only what we need to schedule and perform a repair: your name, service address, phone number, email address if you give us one, and details about the appliance and the problem. We collect this information directly from you when you contact us to request service.
How we use your information
We use your information to schedule and perform your repair, to contact you about your service appointment, to order parts, and to keep records required for warranty and accounting purposes.
Text messages and your mobile number
We text you only if you gave us your mobile number and agreed to it — either by checking the SMS box on the request form at sigmappliances.com, or verbally when you call us or when a technician schedules a follow-up visit at your home. The checkbox is never pre-checked, and agreeing is never a condition of getting service. The exact wording we use, and how your agreement is recorded, are set out in our SMS Terms. We never text a number we did not receive from you directly, and we never buy or import phone lists.
We do not share, sell, or rent mobile phone numbers or SMS consent to any third parties or affiliates for marketing or promotional purposes. Mobile information is used solely to communicate with you about your own service appointment.
Message frequency varies and depends on your service job — typically a few messages around the time of your appointment.
Message and data rates may apply.
Reply STOP at any time to opt out of text messages. Reply HELP for assistance, or call us at (949) 997-3900.
Text messages we send are transactional and relate only to your open service job: confirming your appointment window, letting you know when an ordered part has arrived, and answering your questions about the visit. We do not send marketing or promotional text messages.
Service providers
We use third-party providers to operate our business, such as our scheduling system and our telecommunications provider, which delivers text messages on our behalf. These providers may process your information only to provide their service to us and may not use it for their own purposes. As stated above, mobile numbers and SMS consent are never shared for marketing purposes.
Data retention
We keep service records for as long as needed to support warranty claims and to meet legal and accounting requirements, after which they are deleted or anonymized.
Your choices
You may ask us to correct or delete your personal information, or to stop contacting you, by emailing info@sigmappliances.com or calling (949) 997-3900. California residents have additional rights under the CCPA, including the right to know what personal information we hold about them and to request its deletion.
Security
We limit access to customer information to the people who need it to do their work and protect it with industry-standard safeguards.
Changes to this policy
If we change this policy we will update the date at the top of this page.
Contact us
Sigma Appliances
Phone: (949) 997-3900
Email: info@sigmappliances.com
See also our SMS Terms & Conditions.